The new partnership sees the law firm support Esure’s customers, including fast track and serious injury cases.
Shirley Woolham, CEO, Minster Law, said: “We have certainly hit the ground running, working closely with the esure team throughout May to provide a smooth transition and go-live in line with the introduction of reforms and new OIC Portal.
“We’re excited to be playing such a pivotal role in delivering a really compelling claims experience for esure customers, as well as the wider opportunities that come from being the strategic claims partner of such a progressive insurer.”
Graham Hughes, chief claims officer, Esure Group, added: “We were impressed by Minster Law’s appetite to look at motor claims differently and capability to provide a digital offering for our customers.
“We believe our customers’ experience about the way their claim is handled is crucial to this and Minster Law’s forward-thinking in the customer experience and digital arena will provide our customers with the best experience.”