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LSB pledges to ‘reshape’ legal services

According to the board, being a lawyer is ‘more than just a job’, and legal professionals play a ‘fundamental’ role in safeguarding the rights we all take for granted

The Legal Services Board (LSB) has launched a consultation on its draft business plan and budget for 2022/23 to push forward its ambition to deliver “fairer outcomes, stronger confidence, and better services” that meet society’s needs.

The board said the proposed activity programme builds on the work the LSB is continuing to do to address the priority areas identified in the consumer-focused strategy, Reshaping Legal Services, while responding to emerging developments within the sector.

Proposed new work streams include: Financial protection arrangements, ensuring that the “right balance” is struck between protecting consumers and the associated costs; Consumer redress, focusing on delivering the “best possible” redress system for consumers, including those who use unregulated legal services.

The LSB will also review its 2016 rules and guidance on first-tier complaint handling to support good outcomes and align with best practice.

Finally, LSB said the rule of law and regulation will also be initiated, supporting the constitutional principle of the rule of law that is one of the regulatory objectives in the Legal Services Act 2007.

According to the board, being a lawyer is “more than just a job”, and legal professionals play a “fundamental” role in safeguarding the rights we all take for granted. The LSB considers it important to ensure that the “essential” role legal professionals play in the functioning of society continues to be “valued and promoted”.

Dr Helen Phillips, chair of the Legal Services Board, said: “The activities in our draft business plan will enable us to continue making progress on the challenges outlined in our strategy for the legal services sector and will deliver benefits for consumers, the profession and society more broadly.

“We will continue to be flexible in our approach, as we have been during the Covid-19 pandemic, and ensure our work is proportionate and targeted. Collaborating will continue to be central to our approach, and we encourage people to work with us, and together, to deliver fairer outcomes, stronger confidence, and better services for people who need legal services.”

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