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Public users ‘more satisfied’ with remote hearings, report finds

The report also recommended more support for vulnerable users and increasing awareness of the support available to public users when attending a remote hearing

Public users attending hearing remotely were “slightly more likely to be satisfied” with the overall experience of their hearing than in-person, according to the HM Courts and Tribunals Service’s evaluation of remote hearings during the COVID-19 pandemic.

The report studied the experience of public users, the judiciary, legal representatives, HMCTS staff, and support professionals and their attitudes towards remote hearings.

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