Features & Analysis

Meeting your clients’ needs post-pandemic

A client should be at the centre of everything you do. Creating the perfect client experience depends on you understanding what your clients want, and how and when they want it.

Since the first national lockdown, Review Solicitors reported that there has been a 160% rise in consumers using the site, proving just how important it is for law practices to provide their clients with the very best customer service. So, with an increased demand for practices to provide excellent customer service, Tim Morris, the managing director of communications provider Cymphony, gives his tips on providing an omnichannel experience to help practices meet ever-growing customer service demands.

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